Frequently Asked Questions
If you don't find the answer to your specific question here, please reach out to a team member via our contact us page or call us at 678-675-4077. We love to hear from our customers!
Why choose JamRock Bounce?
JamRock Bounce is ATLANTA’s #1 choice for Inflatable and Party Rentals! Our huge selection of rental inventory includes Inflatable Moonwalks, Bounce Houses, Jumpers, Large Slides, Water Slides, Obstacle Courses, concessions and much more. We guarantee one of our units will be just perfect for any Event.
Want to have an unforgettable experience at a forgettable expense?
Let JamRock Bounce add some inflatable FUN and EXICITEMENT to your children's party or any event? JamRock Bounce sets our pricing competitively with industry standards. We do not overcharge and add inflation costs to increase our profits. Our goal and sole purpose is to provide INFLATABLES and PARTY RENTALS at AFFORDABLE PRICING for all Families and Organizations to have an unforgettable experience at a forgettable expense.
JamRock Bounce carries all of your inflatable needs. From our selection of moonwalks, bounce houses, water slides, obstacle courses and even carnival concessions, we can provide all your necessary backyard outdoor entertainment for any occasion. Our inflatable units are very durable, lead- free, kid safe and 100% cleaned and sanitized by organic cleaners in-between every rental. We provide excellent service because we value and want to keep your business for many years to come.
We offer experience, selection, dependability, cleanliness and safety. We proudly serve the following counties (and others as well): Forsyth, Fulton, Hall, Gwinnett, DeKalb, Clayton, Cobb, Cherokee, Henry, Paulding, Douglas, Coweta, Bartow, Carroll, Fayette, Newton, Walton, Rockdale, Barrow, Spalding, Polk, Chambers, Pickens, Haralson, Upson, Butts, Meriwether, Dawson, Putnam, Pike, Lamar, Jasper and Heard.
What type of parties and events do you provide service for?
JamRock Bounce party rentals are perfect for any occasion. Whether you're celebrating a birthday party, holiday, family reunion or just want to do something special for the young one in your life, we are ready to make it happen. We also do CORPORATE and SMALL BUSINESS events as well. NO event is too big or too small!
Our experienced Team Members can assist in planning your event.
How far in advance should I place my reservation?
For your convenience, the fastest way to reserve your party or event equipment is through our website www.jamrock-bounce.com. Please make your reservations as soon as possible. All of our Units are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. BOOK ONLINE TODAY!
What form of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. Due to the Covid-19 outbreak, we are not currently accepting cash to do our part to protect you and our drivers.
Do you offer multi-unit discounts?
JamRock Bounce strives to provide fun and entertainment for an affordable price without sacrificing quality and safety. In order to assist you in your selection process, our website states pricing and indicates the availability of all of our units. Use our Contact Us page or simply call 678-675-4077 to speak to a team member for a customized rental quote.
What type of ground surfaces can you set-up on?
If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights will be required in lieu of stakes. Set-up location and conditions are the responsibility of the customer and must be identified upon placing a rental reservation and cannot be modified once the driver has left the warehouse. JamRock Bounce is not responsible for damage to underground cabling and/or utilities including irrigation systems. For information regarding utility location dial 811.
Can you set up in a park or other public location?
The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations.
How many people can play in an inflatable at one time?
Ride loading varies by rider's size and age, equipment size, type, and manufacturer. Some inflatables can safely handle more participants than others. Our knowledgeable customer service team can provide general guidelines. In general, inflatable slides and interactive games allow one to two guests at a time. Most inflatable rides can safely hold between 4 and 10 guests depending on the size of the unit and the ages of the riders. Safety recommendations and rules for operation will be provided to you at the time of delivery. Each ride has safety information located on the exterior of the ride and is the definitive source for identifying the safe operation of the ride. Adult supervision is required for the safe operation of any inflatable unit.
Are your inflatables safe, clean and sanitized?
JamRock Bounce continually purchases inflatables with the newest safety features. We search for manufacturers that construct with quality and safety in mind! All of our units are constructed from commercial-grade materials with double stitching. All of the materials are fire resistant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.
All of our inflatables are cleaned and inspected and sanitized before and after every rental and are routinely completely disinfected in compliance with CDC guidelines. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
What is your cancellation policy?
Cancellations
24 Hour Risk-Free Cancellation:
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. This means that if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 678-675-4077 or via our Contact Us page, subject line should read “request for cancellation”.
24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
Standard Cancellation Policy
Cancellations made more than five (5) days before the start of the rental period will result in a full refund of payments made in the same manner as payment was received.
Cancellations processed within five (5) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method.
The deadline for canceling an order for a raincheck is 4:00 PM on the day prior to the event start date. Due to the expenses involved with preparation, transportation and loading/unloading equipment, any services canceled after 4:00 PM on the day prior to the event date will result in forfeit of the deposit and a restocking fee equal to 33% of the subtotal in the rental agreement.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 5 Days Full Refund Amount paid = Amount refunded
< 5 Days Raincheck of the deposited amount. Refund of any additional payments made. $200 subtotal = $50 raincheck kept on file for one year. If the order was paid in full, balance after raincheck is refunded.
After 4:00 PM Day Prior or Day of the Event No raincheck. Forfeit deposit. A restocking fee equal to 33% of the order subtotal. $200 subtotal = No refund of $50 deposit and $66.67 in restocking fees. If the order was paid in full, balance after fees would be refunded. Thus, $83.33 would be refunded on this order.
Can the inflatables be set-up indoors?
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18'-20') to accommodate most inflatables although we have some shorter units. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
Is it customary to tip the delivery team?
If you believe the service level was exceptional, these hard-working team members would certainly appreciate tips. Our team members often work long hours in challenging conditions to ensure your event is a success. However, tipping is not required.
Great Reviews on our
Social Media sites are always welcomed.
What should I do if I lose power or have another problem?
Immediately call your delivery driver or the office @ 678-675-4077 with any concerns regarding personnel or equipment. In case of a real emergency, dial 911.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
How much electricity do I need?
Our inflatable units are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110-volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
JamRock Bounce supplied generators may only be used to power JamRock Bounce equipment. A generator may be used to power the units if sufficient outlets/power is not available. Please see the Party Favorites or All Products page of our website for pricing.
Still have a question, please reach out to a team member on our contact us page or call us at 678-675-4077.